Refund policy

At Gamlng, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not be exactly what you expected, which is why we strive to make our returns and refunds process as simple and transparent as possible. This Refund Policy explains the terms and conditions under which you may return items purchased from gamlng.com and receive a refund.

Return Window

We offer a 30-day return window from the date your order is delivered. To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition that you received it. It must also be returned in its original packaging, with all tags, labels, and accessories still attached. Items that have been worn, washed, altered, or damaged after delivery will not be accepted.

Non-Returnable Items

For reasons of hygiene and safety, certain items are not eligible for return. These include intimate apparel, lingerie, swimwear, and socks. Additionally, gift cards, downloadable products, personalized or customized items, and clearance or final sale items cannot be returned or exchanged. We also reserve the right to refuse any return that does not comply with the conditions outlined in this policy.

How to Initiate a Return

To begin the return process, please contact our customer service team at gamlng@outlook.com with your order number and the reason for your return. Our team will guide you through the necessary steps and provide you with the return instructions and address. Please ensure that your return package is well packed and that you include your order number and a note explaining the reason for the return.

Refund Processing

Once we receive and inspect your returned item, we will notify you by email that your return has been received. We will then process your refund to the original payment method you used at checkout. Please allow 5 to 10 business days for the refund to be issued and to appear on your bank statement, depending on your financial institution. Refunds are issued in the original currency of purchase.

Exchanges

If you would like to exchange an item for a different size, color, or style, we recommend that you place a new order for the desired item and return the original item for a refund. This approach allows us to process your new order quickly and ensures that the replacement item is reserved for you. If you have any questions about exchanges, please contact our customer service team.

Damaged or Defective Items

In the unlikely event that your order arrives damaged, defective, or incorrect, please contact us immediately at gamlng@outlook.com with a photo or description of the issue. We will work with you to resolve the matter as quickly as possible. For damaged or defective items, we will cover the return shipping costs and offer you a full refund or a replacement, at your discretion.

Return Shipping Costs

Unless the return is due to an error on our part, such as a damaged, defective, or incorrect item, the cost of return shipping will be the responsibility of the customer. We recommend using a trackable shipping method, as we are unable to be responsible for items that are lost or damaged during the return transit.

Late or Missing Refunds

If you have not received a refund after the expected processing time has elapsed, please first check your bank account and contact your credit card company or bank, as it can sometimes take additional time for the refund to be officially posted. If you have done this and still have not received your refund, please contact us and we will investigate the matter for you.

If you have any questions about our Refund Policy, please do not hesitate to contact us at gamlng@outlook.com.